1. General Information

Traxass Model Gear Shop specializes in high-quality modeling supplies for hobbyists and professionals. Our products include model paints, adhesives, tools, and accessories from premium brands like AK Interactive, Mission Models, Revell, and Badger.

Our shop is located at:
5708 West Union Hills Dr, Glendale, US 85308

For any questions, contact us at: [email protected]

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing orders
• Use the website only for lawful purposes
• Not attempt to interfere with website security or functionality
• Be responsible for maintaining the confidentiality of your account credentials
• Comply with all applicable laws and regulations regarding online purchases

Users must be at least 18 years old or have parental consent to make purchases.

3. Products and Services

Product Descriptions

We strive for accuracy in product descriptions, colors, and specifications. However, slight variations may occur due to manufacturer changes or monitor display differences.

Product Availability

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a refund.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened containers of adhesives and lubricants
• Used paint brushes and airbrush accessories
• Opened model paint containers (Tamiya, Mission Models, Revell, AK Interactive, Abteilung 502, Badger)
• Any electrical supplies that have been installed or used

4. Order and Payment Terms

Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Shipping Information

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

We ship worldwide except to some Asian countries and remote locations. International shipments may be subject to customs fees, which are the customer’s responsibility.

5. Returns and Refunds

Return Policy

You have 15 days from the delivery date to initiate a return. To be eligible:

• Items must be in original, unused condition with all packaging
• Proof of purchase is required
• Return shipping costs are the customer’s responsibility unless the return is due to our error

How to Return

1. Contact customer service at [email protected] to initiate your return and receive an RMA number
2. Package the item securely in its original packaging
3. Include a copy of your order confirmation or packing slip
4. Clearly mark the RMA number on the outside of the package
5. Ship to: Traxass Model Gear Shop, 5708 West Union Hills Dr, Glendale, US 85308

Refunds

• Refunds are processed within 3-5 business days after we receive your return
• Refunds are issued to the original payment method
• Please allow 5-10 business days for the refund to appear in your account
• Original shipping costs are non-refundable

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos. We’ll arrange replacement or refund at no additional cost.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or our suppliers’ property and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Product names, logos, and brands are property of their respective owners.

7. Liability Limitations

Traxass Model Gear Shop shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or inability to use our website
• Delays or failures in delivery due to circumstances beyond our control (natural disasters, strikes, etc.)
• Inaccuracies in product descriptions that are not materially misleading
• Customs fees or import restrictions in your country

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, USA. Any disputes shall be resolved in the courts of Glendale, Arizona.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the modified terms.